In my opinion, UPS volume has gone way up over the years, and in Southern California the feeder department [big rigs] has almost doubled. UPS still handles six out of every ten packages, this includes (FEDEX, USPS, DHC, etc.) UPS handles 15 million a day, and 21 million on their busiest day during the Christmas season, granted, their service isn't as good as it once was-but what service is?
We have the young kids coming in for the old timers that are retiring, or new hires, because of the increased amount of volume. They just don't have the same work ethic as you and I.
Dead on. It is getting better and will continue to get better. I have seen some great service # increases over the past year and a half. No stopping point but on the right track.