That really sucks. I'm sorry to hear that. No matter how good a company there are always horror stories and people screw up. I've personally only dealt with Aaron and Brian and have had great service. I will say that when Brian rings things up it seems to be a little more expensive but he's probably going by the book and the boss is being generous to earn repeat business. Besides both have helped out numerous times without charge and I take free shirts all the time. Anyways, the point is that maybe you were just dealing with shop help and not Aaron or Brian. I understand that sucks though because anybody representing the company should be awesome to deal with but until that gets worked out see the top dogs.
I was dealing with Aaron.... I'm sure he was very busy though. There did seem to be a lot of food on the table for lunch. As for the overpricing, that was at Savage not Absolute.
I'm in no way trying to tell people not to go to any of these shops. Its obvious that a lot of people have had good luck with them but I'm just trying to point out the fact that its not 100% of the time. If need be I will try and use them again, but I will try other avenues first.