Verizon Wireless WTF...?

[HammerDown]

Originally Posted by me on another Forum...just over a month ago.
"Through a very good Verizon Rep I am able to try out any Verizon Phone and new digital network in my home for 15 days and NOT incur ANY cost what so ever to me if cancel the new service. (looks like they want me to stay)!"
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UPDATE...WOW I just got my bill...looks like the Rep told me a lie :mad: , Verizon is charging me after all, some $35.74 and I only had the new phone and line for 5 days.
And it's SAD when I leave SEVERAL messages for this particular Rep to contact me so we can discuss what he told me prior to the agreement/test...and he won't! :mad:
And of course no other Verizon CS Reps can or will do anything about it.:mad:
Nice going Verizon Wireless...a company that won't stand behind what their employees say and, an employee that can pretty much tell a customer anything, even if it's BS!:mad:

[boater72]

Originally Posted by me on another Forum...just over a month ago.
"Through a very good Verizon Rep I am able to try out any Verizon Phone and new digital network in my home for 15 days and NOT incur ANY cost what so ever to me if cancel the new service. (looks like they want me to stay)!"
.
------------------------------------------------------------------
UPDATE...WOW I just got my bill...looks like the Rep told me a lie :mad: , Verizon is charging me after all, some $35.74 and I only had the new phone and line for 5 days.
And it's SAD when I leave SEVERAL messages for this particular Rep to contact me so we can discuss what he told me prior to the agreement/test...and he won't! :mad:
And of course no other Verizon CU Reps can or will do anything about it.:mad:
Nice going Verizon Wireless...a company that won't stand behind what their employees say and, an employee that can pretty much tell a customer anything, even if it's BS!:mad:
Contract ?

[C-2]

They don't give a shiat. I too was lied to and I threatened to cancel a 10 year old business account. Their response - would you like to be transferred to our cancellation department?:mad: :mad:

[HammerDown]

Contract ?
No, I've been out of contract for a few years now.
But here's what gets me...I'm a man of my word, if I say I'm going to do something there's going to be a darn good reason why it (may not) happen.
I simply would expect Verizon Wireless to look into this a bit more before giving me the hand off, an 8+ year long customer at that.
At some point a Company should be held accountable for it's employees actions.

[havaduner]

They don't give a shiat. I too was lied to and I threatened to cancel a 10 year old business account. Their response - would you like to be transferred to our cancellation department?:mad: :mad:
So, did you?

[Boozer]

Cell phone companies have grown to big for their britches. They now know that they have the consumer by the balls and their customer service is proof positive of exactly that. The big cell phone carriers now have the mindset that you need their service more then they need your business so if you have a problem you can go elsewhere. I no longer work in the industry for exactly this reason.
If it's not Verizon giving it to you in the a$$ it will be T-Mobile or Cingular. All of them have a profit first, service second mentality and could give 2 sh*ts about your over all experience these days.

[C-2]

So, did you?
No, I didn't want to hassle losing my 10 yr old number thru a porting mixup. I figured all the companies are the same, as Boozer has confirmed-above.

[boater72]

No, I've been out of contract for a few years now.
But here's what gets me...I'm a man of my word, if I say I'm going to do something there's going to be a darn good reason why it (may not) happen.
I simply would expect Verizon Wireless to look a bit further into this besides giving me the hand off.
I simply would expect Verizon Wireless to look into this a bit more before giving me the hand off, an 8+ year long customer at that.
At some point a Company should be held accountable for it's employees actions.
I am the same way as you (I'm a man of my word) but theyare not, and I am a 12 + years with them and the company they bought.

[boater72]

Cell phone companies have grown to big for their britches. They now know that they have the consumer by the balls and their customer service is proof positive of exactly that. The big cell phone carriers now have the mindset that you need their service more then they need your business so if you have a problem you can go elsewhere. I no longer work in the industry for exactly this reason.
If it's not Verizon giving it to you in the a$$ it will be T-Mobile or Cingular. All of them have a profit first, service second mentality and could give 2 sh*ts about your over all experience these days.
Have found this to be true also as they seem to have a charge for everything now days that they never did before. It's like now they are all equal which is in a bad way. I have never really had any big problems with verizon.

[HammerDown]

Did you get that 15 day offer in writing?
all words were exchanged between me and one Verision Rep in particular over the course of 3 days via phone, prior to me doing this "free trial"/test with a new phone and service.
I know I'm screwed, and it's not so much the measly amount of money, it's more about someone meaning what they say and saying what they mean. And a large Company putting their foot up an employees ass for BS'ing a customer.:burningm:

[havaduner]

Cell phone companies have grown to big for their britches. They now know that they have the consumer by the balls and their customer service is proof positive of exactly that. The big cell phone carriers now have the mindset that you need their service more then they need your business so if you have a problem you can go elsewhere. I no longer work in the industry for exactly this reason.
If it's not Verizon giving it to you in the a$$ it will be T-Mobile or Cingular. All of them have a profit first, service second mentality and could give 2 sh*ts about your over all experience these days.
So what about this new providor "Voche" or something like that. They advertise no contracts, no termination fees and great customer service. Anybody know anything about them?

[havaduner]

No, I didn't want to hassle losing my 10 yr old number thru a porting mixup. I figured all the companies are the same, as Boozer has confirmed-above.
Yeah, I was being more of a smartA$$ than anything. They know its more of a hassle than its worth for you to change.

[Boozer]

So what about this new providor "Voche" or something like that. They advertise no contracts, no termination fees and great customer service. Anybody know anything about them?
For 1K to start your service and $400 a month I'd expect great customer service!!
"Most MVNO wireless carriers aim their wares at teens with limited budgets, but a new carrier called Voce is taking a different tack. With membership costing $400 per month after a whopping $1000 sign-up fee, Voce offers a few unique handsets (like the leather-wrapped Moto RAZR pictured here), annual device upgrades, unlimited domestic calling, a concierge service that will send someone to your office if you have trouble with your phone, and a travel service. The company, which operates on Cingular's network, opened its L.A. service area yesterday. New York and San Francisco will launch by the end of this year, with nationwide service coming in 2007."

[lalhc]

I have been in the wireless industry for over 18 years and it still ticks me off when reps do not back up their word. Even if it was a mistake that you received a charge they should remove it immediately.
Boozer is correct about the large wireless corporations - all they care about is their profit, and that is why I left Sprint/Nextel as a National Account Manager last year and branched out on my own. I find it very rewarding to be able to service my nationwide customers on my own and better than under a corporate title.

[HammerDown]

So are there any people with some POWER here with Verizon Wireless?
Before I go Kill Bill on someone.:D