frdvschvy
10-14-2008, 07:14 PM
All I can say is that I am VERY impressed. Kind of a long story, so bear with me...Took delivery of our Nordic deck boat a couple weeks ago and it had some small things that needed to be addressed. We knew ahead of time that they did not have any time to address the issues before we wanted to take delivery and that there would be a few minor things. We used it the weekend we picked it up and then dropped it back off at Nordic in Havasu with the list of items needing attention.
One of the things on the list was that the interior looked a little dingy from the time it spent at one of their dealers in the bay area. There were also two small cuts on the interior that I had asked them to fix. When I picked the boat up again this past Saturday morning the first thing they told me is that they wanted me to bring the boat back on Monday after using it for the weekend so that they could have some more time to get the interior looking better. Told them no problem and I would gladly drop it back off on Monday.
I tried scrubbing the interior myslef before dropping it back off but it still looked a little dingy. I also noticed that the two small cuts in the interior were not fixed to my satisfaction. This was all pointed out to them when I dropped the boat off yesterday. I asked that they simply spend some time scrubbing the interior to brighten it back up and re-upholster the two cushions that had the small cuts.
Got a call about 1 hour ago from their head upholstry guy. They were not happy with the way it was cleaning up so decied to take it all out and redo ALL of the interior! They wanted to know what colors I would like to use and what kind of design I would like! I was blown away! I had simply asked to clean it really good and re-upholster two of the cushions! Talk about going above and beyond to make the customer happy!
The interior is currently mostly white with a few yellow accents and and a single headrest on the rear bench that looks a little out of place. They are going to redo it in white with blue and silver carbon fiber accents. Also eliminating the single headrest plus adding an updated steering wheel that also has silver carbon fiber accents. Again, I am VERY impressed with how they are stepping up on this to make it right!
Can't say enough good things about how great they have treated us so far! If anyone is considering buying a new boat I would HIGHLY recommend taking a close look at Nordic. You will not be dissapointed with the level of service or the quality of the boats!
One of the things on the list was that the interior looked a little dingy from the time it spent at one of their dealers in the bay area. There were also two small cuts on the interior that I had asked them to fix. When I picked the boat up again this past Saturday morning the first thing they told me is that they wanted me to bring the boat back on Monday after using it for the weekend so that they could have some more time to get the interior looking better. Told them no problem and I would gladly drop it back off on Monday.
I tried scrubbing the interior myslef before dropping it back off but it still looked a little dingy. I also noticed that the two small cuts in the interior were not fixed to my satisfaction. This was all pointed out to them when I dropped the boat off yesterday. I asked that they simply spend some time scrubbing the interior to brighten it back up and re-upholster the two cushions that had the small cuts.
Got a call about 1 hour ago from their head upholstry guy. They were not happy with the way it was cleaning up so decied to take it all out and redo ALL of the interior! They wanted to know what colors I would like to use and what kind of design I would like! I was blown away! I had simply asked to clean it really good and re-upholster two of the cushions! Talk about going above and beyond to make the customer happy!
The interior is currently mostly white with a few yellow accents and and a single headrest on the rear bench that looks a little out of place. They are going to redo it in white with blue and silver carbon fiber accents. Also eliminating the single headrest plus adding an updated steering wheel that also has silver carbon fiber accents. Again, I am VERY impressed with how they are stepping up on this to make it right!
Can't say enough good things about how great they have treated us so far! If anyone is considering buying a new boat I would HIGHLY recommend taking a close look at Nordic. You will not be dissapointed with the level of service or the quality of the boats!