JetBoatRich
07-09-2004, 05:00 AM
I get an e-mail last weekend, that was strange from e-bay. I read through it and told my wife this seems wierd they would ask fro all this personal information. So I logged onto ebay and had no problems, so I forwarded the e-mail to ebay and they responded. See below, first is the FAKE e-mail then the response.
***Urgent Safeharbor Department Notice***
SafeHarbor Suspension
Dear customer,
We regret to inform you that your eBay account will be suspended due to the violation of our site policy below:
* Misrepresentation of Identity (User) - Representing yourself as another eBay user or registering using the identity of another. Due to the suspension of this account, please be advised you are prohibited from using eBay in any way.
This includes the registering of a new account. Please note that this suspension does not relieve you of your agreed-upon obligation to pay any fees you may owe to eBay. According to our site policy you will have to confirm that you are the real owner of the eBay account by completing the following form or else your account will be deleted.
http://cgi3.eBay.com/aw-cgi/eBayISAPI.dll?SecureConfirmation&bpuser=1
Please Note - If your account informations are not updated within the next 72 hours, then we will assume this account is fraudulent and will be cancelled. We apologize for this inconvenience, but the purpose of this verification is to ensure that your eBay account has not been fraudulently used and to combat fraud.
We apreciate your support and understading, as we work together to keep eBay a safe place to trade
Thank you for your patience in this matter.
Regards, Safeharbor Department (Trust and Safety Department)
eBay Inc.
Please do not reply to this e-mail as this is only a notification mail sent to this address cannot answered
Copyright 2004 eBay Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
eBay and the eBay logo are trademarks of eBay Inc. is located at Hamilton Avenue, San Jose, CA 95125
EBAY responded with the following:
EBAY responded with the following:
Hello,
Thank you for contacting eBay's Trust and Safety Department about email
solicitations that are falsely made to appear to have come from eBay.
These emails, commonly referred to as "spoof" messages, are sent in an
attempt to collect sensitive personal information from recipients who
reply to the message or click on a link to a Web page requesting this
information.
The email you reported did not originate from, nor is it endorsed by,
eBay. We are very concerned about this problem and are working
diligently to address the situation. We are currently investigating the
source of this email to take further action. You may rest assured that
your account standing has not changed and that your listings have not
been affected.
We advise you to be very cautious of email messages that ask you to
submit information such as your credit card number or your email
password. eBay will never ask you for sensitive personal information
such as passwords, bank account or credit card numbers, Personal
Identification Numbers (PINs), or Social Security numbers in an email
itself. If you ever need to provide information to eBay please open a
new Web browser, type www.ebay.com, and click on the "site map" link
located at the top of the page to access the eBay page you need.
If you have any doubt about whether an email message is from eBay,
please forward it immediately to spoof@ebay.com and do not respond to it
or click on any of the links in the email message. Please do not change
the subject line or forward the email as an attachment.
If you entered personal information such as your password, social
security number or credit card numbers into a Web site based on a
request from a spoofed email, you need to take immediate action to
protect your identity. We have developed an eBay Help page with valuable
information regarding the steps you should take to protect yourself.
To get to the "Protecting Your Identity" Help page from the eBay site,
please click on the "help" link located at the top of most eBay pages
and select the following topics when the "eBay Help Center" window
appears:
Safe Trading > If Something Goes Wrong > Identity Theft
We encourage you to review additional information about protecting your
identity found in the eBay Help system. Please click on the "help" link
located at the top of most eBay pages and select the following topics
when the "eBay Help Center" window appears:
Safe Trading > If Something Goes Wrong& > Account Theft > Account
Protection
Once again, thank you for alerting us to the spoof email you received.
Your vigilance helps us ensure that eBay remains a safe and vibrant
online marketplace.
Regards,
Ian
eBay SafeHarbor
Investigations Team
***Urgent Safeharbor Department Notice***
SafeHarbor Suspension
Dear customer,
We regret to inform you that your eBay account will be suspended due to the violation of our site policy below:
* Misrepresentation of Identity (User) - Representing yourself as another eBay user or registering using the identity of another. Due to the suspension of this account, please be advised you are prohibited from using eBay in any way.
This includes the registering of a new account. Please note that this suspension does not relieve you of your agreed-upon obligation to pay any fees you may owe to eBay. According to our site policy you will have to confirm that you are the real owner of the eBay account by completing the following form or else your account will be deleted.
http://cgi3.eBay.com/aw-cgi/eBayISAPI.dll?SecureConfirmation&bpuser=1
Please Note - If your account informations are not updated within the next 72 hours, then we will assume this account is fraudulent and will be cancelled. We apologize for this inconvenience, but the purpose of this verification is to ensure that your eBay account has not been fraudulently used and to combat fraud.
We apreciate your support and understading, as we work together to keep eBay a safe place to trade
Thank you for your patience in this matter.
Regards, Safeharbor Department (Trust and Safety Department)
eBay Inc.
Please do not reply to this e-mail as this is only a notification mail sent to this address cannot answered
Copyright 2004 eBay Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
eBay and the eBay logo are trademarks of eBay Inc. is located at Hamilton Avenue, San Jose, CA 95125
EBAY responded with the following:
EBAY responded with the following:
Hello,
Thank you for contacting eBay's Trust and Safety Department about email
solicitations that are falsely made to appear to have come from eBay.
These emails, commonly referred to as "spoof" messages, are sent in an
attempt to collect sensitive personal information from recipients who
reply to the message or click on a link to a Web page requesting this
information.
The email you reported did not originate from, nor is it endorsed by,
eBay. We are very concerned about this problem and are working
diligently to address the situation. We are currently investigating the
source of this email to take further action. You may rest assured that
your account standing has not changed and that your listings have not
been affected.
We advise you to be very cautious of email messages that ask you to
submit information such as your credit card number or your email
password. eBay will never ask you for sensitive personal information
such as passwords, bank account or credit card numbers, Personal
Identification Numbers (PINs), or Social Security numbers in an email
itself. If you ever need to provide information to eBay please open a
new Web browser, type www.ebay.com, and click on the "site map" link
located at the top of the page to access the eBay page you need.
If you have any doubt about whether an email message is from eBay,
please forward it immediately to spoof@ebay.com and do not respond to it
or click on any of the links in the email message. Please do not change
the subject line or forward the email as an attachment.
If you entered personal information such as your password, social
security number or credit card numbers into a Web site based on a
request from a spoofed email, you need to take immediate action to
protect your identity. We have developed an eBay Help page with valuable
information regarding the steps you should take to protect yourself.
To get to the "Protecting Your Identity" Help page from the eBay site,
please click on the "help" link located at the top of most eBay pages
and select the following topics when the "eBay Help Center" window
appears:
Safe Trading > If Something Goes Wrong > Identity Theft
We encourage you to review additional information about protecting your
identity found in the eBay Help system. Please click on the "help" link
located at the top of most eBay pages and select the following topics
when the "eBay Help Center" window appears:
Safe Trading > If Something Goes Wrong& > Account Theft > Account
Protection
Once again, thank you for alerting us to the spoof email you received.
Your vigilance helps us ensure that eBay remains a safe and vibrant
online marketplace.
Regards,
Ian
eBay SafeHarbor
Investigations Team