This is what Customer Service is all about.

Here is my story.
I finally make the decision to buy the boat I have been wanting for over two years. A Magic Deck Boat.
In December, I start talking with them, negotiate a great deal, and sign up at the end of the month. First week of January, I draw out my boat and go down there. Darrin does a great job helping me with every detail.
Seven weeks later, the boat is done right on time. The weather sucks so I can not pick it up. He offer's to keep my boat till the weather clears and store it inside till I am ready to pick it up.
Today is the day. I finally get to demo my boat. I have been waiting for this day for ever.
I show up at Magic, the boat looks perfect, I can not find a flaw. We finish all the paper work, and I am going to go to their facility by the Windsor launch to pick up the rep that is going to take me on my demo. Who is going to go out with me? Ron Moyes, Owner of Power Marine. How cool is that, the owner is going to demo the boat with me.
So I drive about two blocks, make a right turn, and like a complete moron, I slam the right front trailer wheel into the curb hard. I have not towed a boat this long before, and did not pay attention for a second, and bam, blown tire, bent fender, & destroyed wheel, inside cover broken, and axle is pushed back, (possibly bent). Remember, I have owned this boat for about ten minutes, and I already completely screwed up, and there goes my demo. I am friggen devastated.
I call Darrin in a panic, and start taking off the wheel so I can move it. He is there in a minute. Helps me get it together and gets me back to the shop. I feel like a complete tard.
My day is over. Darrin and Michelle in the office do everything they can to make me feel better and not so stupid, but it doesn’t work.
Oh well, I am on my way home to Vegas with no boat. The repair will be done in about a week. I figure I am going to be out five to seven bills easy.
About ten minutes into my drive, I get a call from Darrin telling me that Ron Moyes feels so bad for me, they are going to take my boat off the trailer, send the trailer to Phoenix, do all the repairs, replace whatever needs to be done at No Charge. Get the trailer back and I will be good to go.
How cool is that? I completely screw up with out even someone from Magic with me and they are going to take care of all the repairs at no charge. Darrin did tell me they would only do this for me one time though j/k.
I am blown away at the quality of service and attention I have received from Magic. I could not give them a higher recommendation.
Anyone in the market for a new boat, take a look at Magic or Sleekcraft, you will not be disappointed.
P.S. If you are going to upgrade from a smaller boat into something bigger, Make sure you take really really wide turns.
http://www.***boat.com/image_center/...001532-med.jpg

Great story, glad to hear good customer service:D sounds like they treated you well from the beginning to end.
You learned a lesson and will be more careful now.:D
By the boat looks great, congratulations:cool:

Thanks,
Like Darrin said," I bet this will never happen again".
He is right.

My wife slammed the trailer on our new bigger boat into a curb at Windsor a couple of weeks ago. Was our first time out too. We got lucky no damage. Congrats on the new ride, looks pretty sweet.

Glad to hear of the new boat :) and your right about customer service !! it goes along way, good to hear they are going to take care of you. Kudos to Magic Boats :) :) :)

I met Darrin at the LA Boat Show and he was generous with his time talking to me about their boats and their customer service. Darrin was (is) determined to make sure that the problems some Magic owners have had is a thing of the past and he's leading the effort himself.
Your sad story with a very happy ending is another indication that Darrin is doing it and Magic is supporting him which can only be a good thing for every Magic customer and for the company as well.
Congratulations on your new Magic deckboat!

Thanks you guys.

Weeelll...
that is how we learn, right!:.:wink: :rolleyes: :p
It will all workout. And, once you take the 'Official Delivery'
and get the chance to float her....you will be very happy!
...

well that is good news.

Darrin, post us up a pic of Millers deck if you please. His e-mail will never work.;) . I can't wait for summer.
Thanks, Mike

Funny, Here is a copy of an e-mail I sent to ron a couple of weeks ago. It sums up my feelings...
"Ron, my name is Mike. I came by with my wife and 2 friends last Saturday to take a look at your 28' deckboat. We were in the new white Chevy truck, 4 of us. I just wanted to thank you for being so helpful. You took us around the factory, let us climb on some boats and answered many questions. Even though you seemed busy when we first arrived, you dropped everything to help us out.
I wasn't sure what boat I was going to buy until we went by your shop. Your level of service helped to cinch the deal. I did not learn until later that you were the owner. I can see why your business is so successful.
When I returned home, I went and talked to Jack Richardson (for the second time) at your Fontana location. Jack is a great person and an asset to your company. I don't really want to refer to him as a "salesman." He was courteous, professional and showed great integrity. Over a 2 day period I spent about 8 hours with Jack working out the details of my purchase. He works his ass off. I saw him deal with phone calls, and walk in customers, while supervising the other employees. I watched him hurry through his lunch twice at his desk so he could continue to help me and others out.
Overall, I feel very confident about my purchase and your company's level of customer service. I will not hesitate to refer business your way."
I am now in contact with Darrin. He recently e-mailed me with details about the build schedule...Seems my boat will be done long before I thought it would. I am very impressed with this company....Mike

Congratulations on the purchase of your boat! That type of customer service is what sets apart the best from the rest.
Better luck towing next time. ;)
HD

Nice to hear of a happy ending. Good job Magic! :cool:
Now, if they'd just fix the paint on my @%$&*^! trailer I'd be happy too. :D

Originally posted by DogHouse
Nice to hear of a happy ending. Good job Magic! :cool:
Now, if they'd just fix the paint on my @%$&*^! trailer I'd be happy too. :D
You need to ram in into a curb in order for them to fix it.:D :D

LOL!
:D

That is cool sounds like Magic has the customer service thing down. I don't think I will ever buy a brand new boat but, if I ever win the lotto Magic would be one of my first stops. One question how fast were you going sounds like alot of damage? Its a funny thing but, before I became a supervisor I pulled 48 foot trailers all day long behind a semi. I still have trouble backing the smaller boat trailers I can back a long trailer all day but, I always seem to end up chasing the small ones all over the ****ing ramp.:wink:

I love stories like these!!:)

That was really cool of them to help you out like that.
I had a boat trailer that had pop rivets holding on the fender well covers and the rivets cut the tires. The dealer wouldn't give me the time of day. The rig was just out of warranty, but it was clearly a manufacturing screw up. Dealer said pound sand.
Needless to say never bought another boat from them (I was on my second from them).
It is reassuring to hear that a company like Magic would go so far beyond the call to take care of a customer on what was supposed to be his best day... getting his new boat. You should feel really good about buying one.:D :cool:

Anyone know of a web site where I can buy curb feelers in volume?

Originally posted by OutCole'd
Anyone know of a web site where I can buy curb feelers in volume?
Keep driving like that and the curbs are going to start running away!
Swing wide young man... I had a tough time with the 30 footer at first, then I learned to drive it like you are driving a big rig, cuz you kind of are. You have to exaggerate your turns almost to absurdity. I still cut the sidewall on one tire from kissing a curb.:( ;)

Nice to hear. Congrats on the boat also.

I hope you drive a boat better than you pull a boat, you gotta be aware of your surroundings! Glad to hear they helped you out with the trailer dealio, that was a nice thing to do.

Originally posted by Hermosa
I hope you drive a boat better than you pull a boat, .
Not much...

Well, you have all spring to practice, make sure you bring some good large dock fenders for the first time you try and idle up to the dock just incase it acts a little different than what you are used to. Post some pictures when you get a chance.

Originally posted by Hermosa
Well, you have all spring to practice, make sure you bring some good large dock fenders for the first time you try and idle up to the dock just incase it acts a little different than what you are used to. Post some pictures when you get a chance.
Thanks for the tips.
Actually I was kidding, I believe I will do fine, I have been boating for a long time.
I just took my eyes off the road for a second. Just the wrong second, that is all.

I was checking out the trailers today...Disc brakes, alloy wheels, low profile tires, diamond plate,boxed frame, TORSION BAR SUSPENSION...all standard! I am as excited about getting that trailer as I am the boat. I was told they make their own trailers. Very Nice.

Originally posted by Mike67rs
I was checking out the trailers today...Disc brakes, alloy wheels, low profile tires, diamond plate,boxed frame, TORSION BAR SUSPENSION...all standard! I am as excited about getting that trailer as I am the boat. I was told they make their own trailers. Very Nice.
The only problem with their trailers is that they are about 75' long.

OutCole'd congrats on your new deck, I look forward to seeing it and meeting you at the regatta.