Case closed, I received an apology!
Let the fiasco come to an end.
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Case closed, I received an apology!
Let the fiasco come to an end.
Shoulda followed up with a phone call before you drove the 3 hrs on "Mothers day" :hammerhea
Don't let one woman's answer on the phone ruin your whole perception of the company. They build a quality boat and are very accomodating. Call and ask for Barry, problem solved!
Shoulda followed up with a phone call before you drove the 3 hrs on "Mothers day"
Thats why I called the previous Friday. To verify hours open.
Sounds like an unfortunate miscommunication. Nobody's perfect but in my experience, their service has been exemplary. Call Barry direct and I'm sure he will be more than accommodating.
Thats why I called the previous Friday. To verify hours open.
Your story portrays some real suckage but I would like to point out that mistakes happen. If you like the boats, why not use this as an opportunity to see how the company deals with issues? Tell them what happened and listen to their response. Maybe you will be impressed with them?
Everyone is great when there are no problems but nobody is perfect so...
:)
Shoulda followed up with a phone call before you drove the 3 hrs on "Mothers day" :hammerhea
Yep just to confirm the hours for that day, but other then that I have always herd good things about them. FYI Lavey is in corona ;) as well as some others, If your gonna make the drive why not look at them all. good luck.
Everyone is great when there are no problems but nobody is perfect so...:)
Great line.
Bottom line, anyone can sell anything when it all goes right, the difference in customer service is how do they handle it when something goes wrong.
Is this the same "Barry" that promised a guy a certain price on his boat then stiffed him and sold it to someone else? Did that ever get "resolved"?
See this thread (http://www2.***boat.com/forums/showt...ckwave+deposit)
Yep just to confirm the hours for that day
I did confirm hours (the previous Friday). Are you guys suggesting I should have called twice?
FYI Lavey is in corona ;) as well as some others, If your gonna make the drive why not look at them all. good luck.
Yep, I'm planning to take a "new" look at all of them, which will certainly include a drive to San Diego this time around.
All right seeing how no one else on this board likes to bash Shockwave I'll tell you about my first experience.
I'm in the market for a new boat. I'm wanting to get at least a 28' this time around. So, after hearing all the good things about this company on the boards I'm getting really serious about their 29' Magnitude.
I've been busy as Sh$& with work lately so have not had a chance to get down to talk to them in person until yesterday (Mother's Day). Now I know most shops are closed on Sunday however I had the day free and really wanted to move ahead on getting our new boat so I called Shockwave on Friday to see if they were open on SUNDAY. The gal that answered the phone said yes they are open from 9-3. I said "really" she said yes 9-3 so I told her I would plan to come down and see what they had on the floor.
Mind you this is Mother's day so I'm already feeling pretty guilty about dragging my wife to look at a new boat but she was cool about it because she knew how busy my business had been lately. She even gave me the go ahead to purchase the new ride.
So I pack the wife and kids in the car (did I mention it was Mother's day) and we drive nearly three hours (one way) to Corona (with checkbook in hand) only to find the doors locked. I now realize the gal that answered the phone on Friday most likely gave me their Saturday (NOT SUNDAY) business hours.
I'm pissed! Not only am I not going to purchase a new boat, but it just became clear to me that we had wasted six hours of Mother's Day driving LA freeways.
If your reading this thread this may seem like a minor issue, but for me and my family, we are seriously disappointed. And this is a direct reflection of Shockwave's custom service. Shockwave may make a decent boat but I'm not so sure the customer service is as good as it's advertised.
Hey Rob,
Sorry for your dis-appointment. Please do not let this discourage you for keeping Shockwave on the top of your list. Everything we have PM'd back and forth to gether has been truthful and reliable. Let the Shockwave crew make things right for ya. My offer still stands on that demo when ever you would like, the dates I already gave you are written in stone :) Please keep me informed of your relationship with Barry (Shockwave Sales) and crew. Let me know if there is anything I can do to help you out.....
Barry, dont loose this one....if you can do it for Leon then do it for Rob. :mad:
howards up in your neck of the woods - their 028s' hot
I'm sorry to hear that, but for those of you that say he should have called that day to confirm....it's a 3 hour drive, maybe he wanted to be there at 9:00 when they open, it's hard to call ahead when you are road tripping it half way across the state. I just know that I would want to be there early, and not blow my whole day!
I did confirm hours (the previous Friday). Are you guys suggesting I should have called twice?
I think so, it's possible that poor lady got off the phone with you and THEN noticed Sunday was Mother's Day, but had no way of contacting you back. IF you were so shocked they would be there Mother's Day, you should have reminded the lady on the photo of that.
If you're not spending over 100K with them and are so upset because of this ladies mistake on a 20 second phone call, I don't think they don't need you as a customer anyway. Please avoid Lavey Craft also. ;)
RTJas :D
Being just a bit tough on him aren't you Jason?
Well I am, because he puts FULL blame on Shockwave and condems the whole company for what sounds like an innocent mistake. I know Shockwave will bend over backwards to make things right because that's what they do. I don't think he had to take it to this level on the boards to get a reaction though. BUT he wanted a reaction, he got one. ;)
RTJas :D
I think this is a simple miscommunication !!
Shockwave is usually closed on Sundays, but have been open a few if not most Sundays after the boat show because of how busy they have been. Jennifer up front probably forgot it was Mothers Day and/or whomever was supposed to be there (maybe Dave) never planned on being there that particular Sunday to begin with.
This is ceratinly not a reflection of their Customer Servive, as you are not a customer just quite yet, but I assume all will get resolved and you will join the loving family soon enough :D
I'm sorry to hear that, but for those of you that say he should have called that day to confirm....it's a 3 hour drive, maybe he wanted to be there at 9:00 when they open, it's hard to call ahead when you are road tripping it half way across the state. I just know that I would want to be there early, and not blow my whole day!
At 9am? sorry, I know Shockwave opens their doors at 11am - 3pm on sundays for the past few months.....
Sorry INSman, your mis-informed :D called the lady (Ms. Jennifer) @ Shockwave...she'll inform you
Sorry to hear about your unecessary road trip.
I did buy a Shockwave and WAS completely satisfied with every aspect. It seems to me they are not open on Sundays. The schedule you got 9-3 sounds like their Saturday schedule.
You are right to take customer service into consideration. However, this may have been a simple mistake by a receptionist/secretary (No offense Jennifer). Now is when the customer service will come in and help make this situation right.
Good luck on your new purchase.
J
Shockwave is usually closed on Sundays
At 9am? sorry, I know Shockwave opens their doors at 11am - 3pm on sundays.....
Can you guys please get your stories straight :wink: :wink:
so the next time to talk with a sales guy, and ask WTF about the secretary,
and demand a price break because she wasted your 6 hours on a sunday,
then poor $8.25 phone-answering gal gets fired, all because of you went
on a sunday, holiday, pretty much amazed a boat business would be open...
--bummer, but certainly no reason to bag the entire company, let alone get
someone in trouble.......
--Sherpa
Can you guys please get your stories straight :wink: :wink:
Just did. Just talked to Jennifer as of a few minutes ago.....
I think this is a simple miscommunication !!
Shockwave is usually closed on Sundays, but have been open a few if not most Sundays after the boat show because of how busy they have been. Jennifer up front probably forgot it was Mothers Day and/or whomever was supposed to be there (maybe Dave) never planned on being there that particular Sunday to begin with.
This is ceratinly not a reflection of their Customer Servive, as you are not a customer just quite yet, but I assume all will get resolved and you will join the loving family soon enough :D
Right after the LA show they started opening on Sundays (11-3) Saturdays 9-4 and M-F 9-5.. And when I help them out on Sundays I'm normally there early. Hurleyr, it was just a mistake.. I'm truly sorry that you drove down there Sunday morning but I really don't think they intentionally did that. I'm on my second SW and they really do have stand up customer service.
David
I dont own a Shockwave but I know many people who do, and can not think of one person that is unhappy with any dealing with them, I would suggest give them a chance, you prolly wont be dissapointed! :D
Forch 26
PS, iffin you happen to go to phoenix theres Kachina too.. :rollside:
Ok if you aren't happy with Shockwave, don't call Essex. J/K :cool:
If your reading this thread this may seem like a minor issue, but for me and my family, we are seriously disappointed. And this is a direct reflection of Shockwave's custom service. Shockwave may make a decent boat but I'm not so sure the customer service is as good as it's advertised.
Reading your post made me wonder exactly what kind of business you're in? I'm sure it's the kind of business where the customer service is the absolute best and no one at your company ever says or does anything that could lead to customer disappointment :rolleyes:
Seriously, what business are you in? BTW, somehow, even Disneyland manages to disappoint some people. :rollside:
Perhaps you might think about how YOU could have avoided being disapppointed especially since it was Mother's Day. Maybe YOU weren't clear on the phone. Or maybe the Shockwave person on the other thought you were asking about Satuday (that's the day after you called on Friday).
If I were you I'd definitely not consider buying a high quality boat like Shockwave because you're disappointed in how they handled your first phone call there :220v: I already feel sorry for the company that ultimately does sell you the boat. It sounds like you're gonna be a handful.
Ok if you aren't happy with Shockwave, don't call Essex. J/K :cool:
Thanks, but I never planned too!!!
I already feel sorry for the company that ultimately does sell you the boat. It sounds like you're gonna be a handful.
YEP! :D
Thanks, but I never planned too!!!
It was a joke. They don't have customer service. :) Just nice boats.
It was a joke. They don't have customer service. :) Just nice boats.
Sorry, bad call. :(
Having spoken to Barry on many occassions, I am confident he will make it right. Hekk, I didn't even buy a boat from him (wish I would have :cry: ) and think very highly of his customer skills = and product.
Just buy the 30' Ultra with twin 600's. Bad Ass boat.
So you guys will write threads where you bitch about the rain, the wind, the cigarette someone threw out, the ripple that got water on your boat, blah blah, blah.
This guy burns a whole day on the word of an employee that the company will be open, and he's the ass hole when he posts about it?
Jeezus.
I understand the company bashing gets bad on here, but I have read threads on the smallest shit, and everyone thought it was great.
I love this place. :rolleyes:
Clearly, some of you guys are taking this personal.
There was no reference (or fault) given to the gal that answered the phone (everyone makes mistakes). Nor to the quality of Shockwave boats (I wouldn't have been there had I thought that was an issue). My post was merely to vent my frustration and honestly to inquire more closely the issue of customer service.
If Shockwave does have "the BEST customer service in the industry" as they advertise then they need to know when things didn't go right. A reputable company (which I bevieve them to be) would respond to that issue.
Dam, this is a tough crowd.
So you guys will write threads where you bitch about the rain, the wind, the cigarette someone threw out, the ripple that got water on your boat, blah blah, blah.
This guy burns a whole day on the word of an employee that the company will be open, and he's the ass hole when he posts about it?
Jeezus.
I understand the company bashing gets bad on here, but I have read threads on the smallest shit, and everyone thought it was great.
I love this place. :rolleyes:
It's the Internets fault.
It was a joke. They don't have customer service. :) Just nice boats.
Well, they do have Amy. :coffeycup
It's the Internets fault.
:D
It sure is
:D
Clearly, some of you guys are taking this personal.
There was no reference (or fault) given to the gal that answered the phone (everyone makes mistakes). Nor to the quality of Shockwave boats (I wouldn't have been there had I thought that was an issue). My post was merely to vent my frustration and honestly to inquire more closely the issue of customer service.
If Shockwave does have "the BEST customer service in the industry" as they advertise then they need to know when things didn't go right. A reputable company (which I bevieve them to be) would respond to that issue.
Dam, this is a tough crowd.
Has Shockwave responded?
Clearly, some of you guys are taking this personal.
There was no reference (or fault) given to the gal that answered the phone (everyone makes mistakes). Nor to the quality of Shockwave boats (I wouldn't have been there had I thought that was an issue). My post was merely to vent my frustration and honestly to inquire more closely the issue of customer service.
If Shockwave does have "the BEST customer service in the industry" as they advertise then they need to know when things didn't go right. A reputable company (which I bevieve them to be) would respond to that issue.
Dam, this is a tough crowd.
My honest suggestion is you chalk this up to MISCOMMUNICATION. Yes, you and your family wasted a few hours of time. The good news is you can still give them a chance to prove they're worthy of your hard earned money. BTW, I hope you have a sense of humor (here and in real life). If you don't I have another suggestion for you - get out of here now while there's still time ;)
Give Barry a call this week and start over. It'll be worth it.
Good luck (to you both :D ).
It was a joke. They don't have customer service. :) Just nice boats.
We've never had bad customer service with Essex.