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Thread: My Experience with Shockwave

  1. #1
    hurleyr
    Case closed, I received an apology!
    Let the fiasco come to an end.

  2. #2
    slink
    Shoulda followed up with a phone call before you drove the 3 hrs on "Mothers day" :hammerhea

  3. #3
    riverracerx
    Don't let one woman's answer on the phone ruin your whole perception of the company. They build a quality boat and are very accomodating. Call and ask for Barry, problem solved!

  4. #4
    hurleyr
    Shoulda followed up with a phone call before you drove the 3 hrs on "Mothers day"
    Thats why I called the previous Friday. To verify hours open.

  5. #5
    rivercrazy
    Sounds like an unfortunate miscommunication. Nobody's perfect but in my experience, their service has been exemplary. Call Barry direct and I'm sure he will be more than accommodating.

  6. #6
    Tom Brown
    Thats why I called the previous Friday. To verify hours open.
    Your story portrays some real suckage but I would like to point out that mistakes happen. If you like the boats, why not use this as an opportunity to see how the company deals with issues? Tell them what happened and listen to their response. Maybe you will be impressed with them?
    Everyone is great when there are no problems but nobody is perfect so...

  7. #7
    cc322
    Shoulda followed up with a phone call before you drove the 3 hrs on "Mothers day" :hammerhea
    Yep just to confirm the hours for that day, but other then that I have always herd good things about them. FYI Lavey is in corona as well as some others, If your gonna make the drive why not look at them all. good luck.

  8. #8
    OutCole'd
    Everyone is great when there are no problems but nobody is perfect so...
    Great line.
    Bottom line, anyone can sell anything when it all goes right, the difference in customer service is how do they handle it when something goes wrong.

  9. #9
    It's Only Money
    Is this the same "Barry" that promised a guy a certain price on his boat then stiffed him and sold it to someone else? Did that ever get "resolved"?
    See this thread (http://www2.***boat.com/forums/showt...ckwave+deposit)

  10. #10
    hurleyr
    Yep just to confirm the hours for that day
    I did confirm hours (the previous Friday). Are you guys suggesting I should have called twice?

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